Why are some Conversations Hard?
Conversations can become difficult when viewpoints differ, outcomes matter and emotions are present. We all face situations where we must have these uncomfortable, sometimes difficult conversations. This session will provide you with simple tactics to move conversations forward, reducing the ‘stickiness” of the situation.
What you will Learn
- Recognize what makes conversations difficult
- Practice I Statements
- Recognize and reduce resistance
- Avoid the Fools choice with approaches to tell the truth AND keep the relationship
- Recognize and minimize the negative stories we tell ourselves
- Find common ground to have productive conversations
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1Essential Tools to Master Difficult Conversations