Wherever two or more people come together, there is bound to be communication challenges and even conflict. The reality is that not all conflict is bad, but it can be hard to see the benefit when there is tension: Outcomes matter, viewpoints differ and emotions run high.

This course will give participants a solid foundation in managing and diffusing conflict. By exploring proven techniques in listening, diffusing resistance and utilizing a seven-step conflict resolution process, participants will be confident in their ability to resolve conflict disputes of any size.

Highlights:

Participants will learn crucial conflict management skills, including dealing with anger, understanding conflict styles and practicing the conflict resolution model. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, turnover and impacts to company culture.